SHIPPING POLICY

You can choose from a variety of shipping options. Shipping costs are based on the shipping method you choose. Check the table for our domestic shipping rates.

Shipping to Canada customer pays entire cost of shipping. All orders are in U.S. dollars.

Last updated 12/15/04

Rates may change

We're sorry, but expedited shipping methods are unavailable for P.O. boxes, US Territories and APO/FPO Military addresses. We ship via standard shipping only to these locations. Packages sent to military or Territorial addresses may be delayed by standard mail handling.

Delivery times may be longer for items that require ground-only shipping. Items that require ground-only shipping cannot be delivered to APO/FPO addresses.

*2-day or overnight order processing

• Orders received before 3 p.m. Eastern Time Monday through Friday will be processed the same day. Orders received after 3 p.m. Eastern Time will be processed the next day. Orders received after 3 p.m. Eastern Time Friday, Saturday, or on Sunday will be processed on the following business day.
• Our transportation partners do not process orders on the weekend. Therefore, if you place an order after 3 p.m. Eastern Time on Friday, you may experience a delay between your order shipped confirmation email and the actual shipment of your order.

Weekend delivery
Orders shipped via UPS (Overnight, 2-day) are delivered Monday through Friday only.

Alaska and Hawaii
Shipping to Alaska and Hawaii may require an additional one to two days.

Items on order

If you place an order containing both in stock items and items that have later availability, we'll immediately process and ship the in stock items. We'll bill your account for these items, as well as for any applicable shipping charges.

We'll send the remaining items separately when they're available, using our Standard shipping method. We'll bill your account for these items when we ship them with no additional shipping cost to you.

Occasionally an item's status will change after you place your order but before we process it. In this case, we will send the item as soon as we can at no additional shipping cost to you*.

If you decide that you no longer want to buy items that have not shipped yet, you can contact our Customer Care department and cancel them..

If some of the items in your order have been shipped already, your account will have been billed for those items and the associated shipping costs.

U.S. Territories and APO/FPO U.S. Military addresses

We directly ship to APO/FPO U.S. military addresses and U.S. Territories.

We're sorry, but expedited shipping methods are unavailable for US Territories and APO/FPO Military addresses. We ship via standard shipping only to these locations. Packages sent to military or Territorial addresses may be delayed by standard mail handling. Items that require ground-only shipping cannot be delivered to APO/FPO addresses.

Please note: due to current world events impacting the United States and other countries, our delivery partners have informed us to expect packages to take up to 8 weeks for delivery to certain APO/FPO U.S. military addresses and U.S. Territories.

Default shipping address

Your default shipping address is the one used on your most recent order. At Checkout, you can change your shipping address by clicking the "change" button located directly beneath the default address. This will allow you to choose another address, or enter a new address in the spaces provided.

You can change your shipping address at any time in the Shipping Addresses area of Your Account. You can add, delete, or edit any of your shipping addresses. Changes you make will not affect orders you have already placed.

Our customer care specialists are available 24 hours a day, 7 days a week. If you have further questions, please contact Direct-Nutrition.